Questions about an order, a product, a size or a policy — send them our way. A real person on our team will answer.
Reach us
Address: 5504 Deep Purple Way, San Jose, CA 95123, USA
Email: [email protected]
Phone: +1 (302) 261 2220
Support hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)
We answer emails within one business day, and usually much sooner. Messages that arrive over a weekend or a U.S. public holiday are answered on the next business day.
Help us answer faster
If your message is about an existing order, include:
- Your order number (it starts with a # and is in your confirmation email)
- The full name or email address used at checkout
- For a damaged or incorrect item: clear photos of the product and the shipping bag
Sending these up front usually saves a full round of back-and-forth.
What we can help with
- Order status, tracking and delivery problems
- Changes to an order placed within the last 12 hours
- Sizing advice and fabric questions
- Returns, exchanges and refunds
- Wholesale, bulk and custom design enquiries
Business address
The address above is our registered business address for correspondence. Please do not send returns to it. Returns are handled through our production facility, and we will email you the correct address once your return is approved. Packages sent back without approval cannot be processed or refunded.