These Billing Terms and Conditions apply to every order placed on teemost.com. By completing a purchase you agree to them. They should be read together with our Terms of Service, Payment Methods page and Return & Refund Policy.
1. Order acceptance
Submitting an order is an offer to buy, not a completed contract. A contract is formed only when we send you a shipping confirmation email.
We may decline an order — and refund it in full — where the item is unavailable, a price or description was published in error, the payment cannot be verified, the delivery address is outside our shipping regions, or we reasonably suspect fraud.
2. Prices
All prices are in U.S. dollars (USD) and are shown on each product page.
Prices exclude shipping and applicable sales tax, both of which are calculated and displayed at checkout before you confirm payment.
We may change prices at any time. The price that applies to your order is the price displayed at the moment you complete checkout. A later price change does not affect an order already placed.
3. Authorisation and charging
By submitting payment details you confirm that you are authorised to use the payment method, and you authorise us and our payment processor to charge the full order total, including shipping and tax.
Your payment method is charged at the time the order is placed.
4. Billing information
You are responsible for providing accurate and current billing information. Orders where the billing details cannot be verified against your card issuer's records may be delayed or cancelled.
5. Sales tax
Sales tax is applied where U.S. state and local law requires it, based on your shipping address, and is shown separately at checkout.
6. International orders, duties and conversion
International orders are sold Delivered Duty Unpaid. Import duties, VAT, GST and customs handling fees are set by the destination country, are payable by you on delivery, and are not part of the amount we charge.
Where your payment method is not denominated in USD, your bank performs the conversion and may add a foreign transaction fee. Those amounts are determined by your bank.
7. Statement descriptor
Charges from this store appear on your statement with a descriptor containing TEEMOST.
8. Disputes and chargebacks
If a charge looks wrong, contact us first at [email protected]. We aim to resolve billing questions within one business day.
Opening a chargeback before contacting us starts a process that typically takes 30 to 90 days and delays any resolution for you. Where a chargeback is filed for an order that was delivered as described, we will submit tracking, delivery confirmation and order records to the card issuer.
9. Refunds
Refunds are issued to the original payment method only. We cannot refund to a different card, account or person.
Approved refunds are processed within 5–7 business days. Your card issuer then takes its own time — commonly 3 to 10 business days — to post the credit.
10. Failed payments and pending authorisations
A declined payment may leave a temporary pending authorisation on your account. This is a hold placed by your bank, not a charge by us, and it is released automatically, typically within 3 to 7 business days.
11. Fraud prevention
Orders are screened for fraud. We may ask you to verify your identity or billing details before an order is released to production, and we may cancel and refund orders we cannot verify.
12. Changes to these terms
We may update these terms. The version published on this page at the time you place an order is the version that applies to that order.
Contact
Address: 5504 Deep Purple Way, San Jose, CA 95123, USA
Email: [email protected]
Phone: +1 (302) 261 2220
Support hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)