Because every TeeMost item is printed after you order it, there is a limited window in which an order can be changed or cancelled. This page explains exactly what that window is and what can be changed within it.
The 12-hour window
You may cancel your order in full, or change the item, size, colour or design, within 12 hours of placing it — provided printing has not already started.
Email [email protected] with your order number and what you would like changed. Cancellation and modification requests are only accepted by email, so there is a written record of the request and its timestamp.
After 12 hours
Once the 12-hour window closes, your order is released to production. At that point:
- The order cannot be cancelled and the item cannot be changed
- The shipping address can still be corrected at any time before the parcel ships
- You may still return the item once it arrives, under our Return & Refund Policy
We hold to this because a printed item cannot be resold. This is the trade-off of made-to-order production, and we would rather state it plainly than bury it.
What we can still change after 12 hours
- Shipping address, up until the parcel leaves our facility
- Recipient name on the shipping label
- The email address on your order
Cancellations we make
Occasionally we cancel an order ourselves. This happens when:
- Payment is declined or flagged by our payment processor
- The shipping address is undeliverable and we cannot reach you
- The item is unavailable in the size or colour ordered
- The order appears fraudulent
In every case we refund you in full and email to explain.
Refunds on cancelled orders
Cancellations approved within the 12-hour window are refunded in full to the original payment method within 5–7 business days. Your bank may take a further 3–10 business days to post the credit.
Contact
Address: 5504 Deep Purple Way, San Jose, CA 95123, USA
Email: [email protected]
Phone: +1 (302) 261 2220
Support hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)