This policy explains how long your TeeMost order takes, what it costs, where we ship, and what happens when something goes wrong. Please read it before ordering.
1. Order processing time
Every TeeMost item is printed after you order it. Orders are printed, inspected and packed within 2–5 business days of payment being confirmed.
Business days are Monday to Friday. We do not process orders on weekends or on these U.S. public holidays:
- New Year's Day
- Martin Luther King Jr. Day
- Presidents' Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving Day and the day after
- Christmas Eve and Christmas Day
Orders placed after 5:00 PM Pacific Time begin processing the following business day.
2. Where we ship
Domestic — all 50 U.S. states and the District of Columbia.
International — Canada, the United Kingdom, the European Union, Australia and New Zealand.
We are not able to deliver to P.O. boxes, APO/FPO/DPO military addresses, or U.S. territories including Puerto Rico, Guam and the U.S. Virgin Islands.
3. Delivery times and cost
United States
- Method: Standard Ground
- Delivery: 5–8 business days after processing
- Cost: $5.99 flat, or free on orders over $75
- Carriers: USPS, UPS or FedEx, selected by destination and parcel size
International
- Method: Standard International
- Delivery: 8–16 business days after processing
- Cost: $12.99 flat
- Carriers: DHL, UPS or a local postal partner, depending on region
4. How to work out your delivery date
Total time = processing time + shipping time.
A U.S. order placed on a Monday would typically be printed and shipped by the following Monday, and delivered between roughly 8 and 13 business days after it was placed. All estimates are in business days and exclude weekends and holidays.
These are estimates based on carrier performance, not guarantees. Severe weather, customs backlogs and peak seasons such as late November and December can add time.
5. Multiple addresses
Each order ships to a single address. To send items to different addresses, please place a separate order for each one.
6. Address accuracy
Please check your shipping address carefully before paying. We print the address exactly as entered.
If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and can reship it once you have covered the return postage. Parcels marked delivered to an address you supplied incorrectly cannot be refunded.
You may correct an address by emailing [email protected] at any point before the parcel ships.
7. Lost, delayed or damaged parcels
Tracking says delivered, but nothing arrived
Wait 24 hours, then check around your property, with neighbours and with your building manager, and confirm the delivery address with the carrier. If it still has not turned up, email us within 7 days of the delivery scan. We will investigate with the carrier and arrange a replacement or refund where the claim is supported.
The parcel is late
Contact us if a domestic order has had no tracking movement for 7 business days, or an international order for 14 business days, and we will chase the carrier on your behalf.
The item arrived damaged
Photograph the item and the packaging, and email the photos with your order number to [email protected] within 3 days of delivery. Where the claim is approved we replace the item or refund it in full, and we pay any return postage.
8. Customs, duties and import taxes
International orders are shipped Delivered Duty Unpaid. Any import duty, VAT, GST or customs handling fee charged by your country is payable by you when the parcel arrives, and is not included in what you paid us.
These charges are set by your government, not by TeeMost, and we cannot predict or refund them. If a parcel is refused at customs and returned to us, we can refund the item value less shipping.
9. Questions
Address: 5504 Deep Purple Way, San Jose, CA 95123, USA
Email: [email protected]
Phone: +1 (302) 261 2220
Support hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)