Every TeeMost order ships with tracking. Here is how to find yours and what the updates mean.
Finding your tracking number
When your package leaves our facility, we email a shipping confirmation to the address used at checkout. That email contains your tracking number and a direct link to the carrier.
If you created an account at checkout, you can also find tracking under My Account → Orders.
Not seeing the email? Check your spam and promotions folders first, then email us at [email protected] with your order number.
When tracking appears
Tracking numbers are issued the moment a label is created, which is usually a day before the carrier physically collects the parcel. It is normal for a new tracking number to show no movement for 24 to 48 hours. This does not mean anything is wrong.
What the statuses mean
- Label created / Pre-transit — your parcel is printed and packed, waiting for carrier pickup
- In transit — moving through the carrier network; updates can be hours apart
- Out for delivery — on a vehicle, arriving that day
- Delivered — the carrier has recorded delivery at your address
If tracking says delivered but nothing arrived
This is almost always a carrier scan made a little early, or a parcel left somewhere unexpected. Before contacting us, please:
- Wait a full 24 hours — parcels marked delivered often arrive the next day
- Check your mailbox, porch, side gate, garage and any parcel locker
- Ask household members, neighbours or your building manager
- Call the carrier with your tracking number and confirm the delivery address they scanned
If it still has not appeared, email us within 7 days of the delivery scan and we will open an investigation with the carrier and arrange a replacement or refund where appropriate.
If tracking has not moved
International parcels can sit in customs for several days without a scan. Domestic parcels occasionally miss a scan and then reappear further along the route.
If there has been no movement for 7 business days on a domestic order, or 14 business days on an international order, contact us and we will chase it for you.