We want you to be happy with what you ordered. If you are not, this policy explains exactly how to return it and what happens next. It applies to every country we ship to.
Return window
You have 30 days from the day your order is delivered to request a return. Requests made after 30 days cannot be accepted.
What can be returned
To be accepted, an item must be:
- Unworn and unwashed
- In its original condition, with all tags still attached
- Free of smoke, perfume, pet hair, deodorant and stains
- Accompanied by proof of purchase — your order number is enough
Because every item is printed to order, we cannot accept returns on items that have been worn or laundered, unless they are defective.
How to start a return
Email [email protected] with:
- Your order number and the name used at checkout
- Which item or items you are returning
- The reason for the return
- For a damaged, defective or incorrect item: clear photographs showing the problem
We review requests within 1–2 business days and reply with an approval and the correct return address.
Do not post an item back before you have that approval. Returns sent to our correspondence address, or sent without approval, cannot be tracked to your order and cannot be refunded.
Damaged, defective or incorrect items
If your order arrives damaged, misprinted, or is simply not what you ordered, contact us within 3 days of delivery with photos. We will replace it or refund it in full, whichever you prefer, and we pay the return postage. In most cases we will not ask you to send the item back at all.
Exchanges
We exchange items that are defective, damaged in transit, or sent in the wrong size or design through our error — at no cost to you.
For a change of size or design where the original order was correct, the fastest route is to return the item for a refund and place a new order, so the replacement is not delayed while your return is in transit.
Who pays return postage
- We pay when an item is defective, damaged in transit, or not what you ordered
- You pay when you have changed your mind, ordered the wrong size, or no longer want the item
Original shipping charges are refunded only when the return is our fault.
Refunds
Once your return arrives and passes inspection, we email you to confirm and issue the refund to your original payment method within 5–7 business days.
Your bank or card issuer then needs time to post the credit to your account — typically 3 to 10 business days, sometimes longer depending on the issuer. TeeMost has no control over that step.
If a refund has not appeared 15 business days after our confirmation email, check your account and with your card issuer, then contact us and we will send you the transaction reference.
Cancellations
Orders can be cancelled for a full refund within 12 hours of purchase, provided printing has not begun. After that the item is already in production and the request is treated as a change-of-mind return under this policy. See our Cancellation & Modification Policy for detail.
Items we cannot accept
- Items returned more than 30 days after delivery
- Worn, washed or altered items, unless defective
- Items returned without prior approval
- Gift cards and promotional free items
Contact
Address: 5504 Deep Purple Way, San Jose, CA 95123, USA
Email: [email protected]
Phone: +1 (302) 261 2220
Support hours: Monday – Friday, 8:00 AM – 5:00 PM (Pacific Time)